Personal Data Protection

Privacy Policy Fagabet — Malaysia Member Personal Data Protection

Fagabet treats your privacy as a top priority. This page clearly explains how we collect, use, store, and protect your personal data as a member of our platform.

Last Updated: January 2026

Six Principles Data Protection We Practise

Fagabet upholds strict data protection standards in line with these principles across every aspect of our operations.

Data Minimisation

Fagabet only collects data that is genuinely necessary for platform operations. We do not collect excessive information unrelated to the services you use.

End-to-End Encryption

All your personal data is encrypted using SSL 256-bit standards during transfer, and stored with cryptographic protection on fagabet's secure servers.

Strict Access Control

Only authorized personnel with a legitimate business need may access members' personal data. All access is logged and audited on a regular basis.

No Data Selling

Fagabet has never sold and will never sell your personal data to third parties for marketing or commercial purposes. Your data belongs entirely to you.

Full Transparency

We are fully transparent about every way we use your data. There is no hidden processing or use of data that you are unaware of.

Right to User Control

You have the right to access, correct, or request the deletion of your data. Fagabet provides a straightforward mechanism for you to manage your personal data.

01 Introduction

This Privacy Policy explains how fagabet ("we", "Platform", or "fagabet") collects, uses, discloses, and protects your personal information when you use the fagabet website or mobile app.

Fagabet is committed to protecting the privacy of all members and users of our platform. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and internationally recognised data protection standards.

By registering an account or using fagabet's services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us for data deletion.

This Privacy Policy should be read together with Terms and Conditions fagabet. Any conflict between both documents regarding privacy and data protection will be resolved by prioritising the provisions of this Privacy Policy.

02 Data We Collect

Fagabet collects personal information from various sources when you use our platform. The types of data we collect are as follows:

Information you provide directly:

  • Full name as shown on your identity document
  • Identity card number (MyKad) or passport
  • Email address and mobile phone number
  • Date of birth for age verification
  • Current residential address
  • Bank account or e-wallet details for payment purposes
  • Selfie and copy of identity document for the KYC process

Information collected automatically:

  • IP address and approximate location data based on IP
  • Device type, operating system, and browser version
  • Activity history and navigation within the platform
  • Game log data including the date, time, and outcome of each session
  • Deposit and withdrawal transaction history
  • Interaction data with platform features and promotions

Note: Fagabet does not directly store full credit card numbers or sensitive banking information. Financial transactions are processed through authorised third-party payment providers that comply with PCI-DSS standards.

03 How We Use Your Data

Fagabet uses your personal data for the following purposes, all of which are necessary for the delivery and improvement of our services:

  • Account management — to create, verify, and manage your member account
  • Payment processing — to process deposits, withdrawals, and other financial transactions securely
  • Identity verification (KYC) — to fulfil anti-money laundering (AML) compliance requirements and age verification
  • Customer support — to identify you when you contact the support team and provide effective assistance
  • Platform security — to detect and prevent fraud, unauthorised access, and malicious activity
  • Legal compliance — to fulfil reporting obligations to relevant authorities when required
  • Service improvement — to analyse usage patterns and improve platform features
  • Communications — to send important notifications related to your account, promotions, and platform updates

Fagabet will not use your data for any other purpose without first obtaining your consent or without a valid legal basis.

04 Data Sharing

Fagabet does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing only occurs in the following limited situations:

  • Payment service providers — information required to process transactions is shared with the payment gateways and banks used
  • KYC service providers — identity verification data is shared with accredited KYC service providers to process verifications
  • Game providers — minimum information required to provide access to games is shared with third-party game providers
  • Legal authorities — fagabet will disclose data if required by court order, regulatory directive, or applicable law
  • Business transfer — in the event of a merger, acquisition, or asset sale, member data may be transferred to the successor entity

All third parties that receive fagabet member data are bound by strict data protection agreements. They may only use that data for specified purposes and must adhere to the same high security standards practised by fagabet.

05 Data Storage & Security

Fagabet takes a layered approach to data security to ensure your personal information is always protected:

  • 256-bit SSL encryption protects all data transmitted between your device and fagabet's servers
  • Encrypted data storage in secure data centres that meet the highest physical and digital security standards
  • Role-based access control ensures only authorised personnel can access personal data
  • Real-time monitoring to detect and respond swiftly to any intrusion attempts
  • Regular security audits by independent third parties to verify the effectiveness of our protection measures
  • Staff training ongoing training on data protection practices and the handling of sensitive information

Fagabet retains your personal data for as long as necessary for the stated purposes or as required by Malaysian law. Data that is no longer needed will be securely deleted or anonymised.

06 Cookies & Tracking Technologies

Fagabet uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The types of cookies we use include:

  • Session cookies — required to keep you logged in and navigate the platform smoothly
  • Preference cookies — stores your preferences such as language and display settings
  • Analytics cookies — helps us understand how members use the platform for improvement purposes
  • Security cookies — helps detect suspicious activity and protect your account

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of some fagabet platform features.

07 KYC & Identity Verification

The Know Your Customer (KYC) process is a mandatory legal compliance requirement that fagabet must carry out as a financial platform. This process involves collecting and processing sensitive data, including copies of your identification documents and selfie photos.

Fagabet applies the following principles in handling KYC data:

  • KYC documents are stored in a separate, more secure system compared to regular account data
  • Access to KYC documents is restricted to fagabet's compliance team and appointed KYC service providers
  • KYC documents are not used for any purpose other than identity verification and legal compliance
  • KYC data is retained for the period specified by Malaysia's anti-money laundering regulations

Your Document Security: All identification documents uploaded to fagabet are processed securely and are not accessible to general staff. Our KYC system complies with international standards for handling sensitive identity documents.

08 Your Rights

As a fagabet member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

Your Rights Description How to Use It
Right of Access You may request a copy of all personal data we hold about you. Contact fagabet support
Right to Rectification You may request the correction of any inaccurate or incomplete personal data. Update in account settings or contact support
Right to Erasure You may request the deletion of your personal data under certain circumstances permitted by law. Contact fagabet support in writing
Right to Restriction You may request a restriction on the processing of your personal data under certain circumstances. Contact the fagabet compliance team
Right to Object You may object to the processing of your data for direct marketing purposes. Unsubscribe via account settings
Right to Data Portability You may request a copy of your data in a machine-readable format. Contact fagabet support

Fagabet will process data rights requests within 30 business days. In cases where a request cannot be fulfilled for legal reasons, we will explain the reason in writing.

09 Children's Data

Fagabet is a platform that exclusively for users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If you believe that someone under the age of 18 has registered a fagabet account or provided us with personal data, please contact our support team immediately. We will take prompt action to verify and delete the data and close the account in question.

Fagabet uses an automated age verification system during registration. However, if you suspect that an underage user has registered, please report it to us immediately via the customer support live chat.

10 Privacy Policy Changes

Fagabet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the way we deliver our services.

When significant changes occur, we will notify you via:

  • Notifications displayed within the fagabet platform or app
  • Email to the address registered in your account
  • A clear notice on this Privacy Policy page showing the latest update date

Continued use of the fagabet platform after changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by fagabet, you may reach us through the following channels:

  • Live Chat: Available 24/7 via the chat icon at the bottom right corner of the fagabet platform
  • Email: [email protected] (for general enquiries) or [email protected] (specifically for privacy and data-related matters)
  • Response time: Privacy-related enquiries will be answered within 3 business days

For official requests regarding your data rights under PDPA 2010, please submit a written request to the fagabet compliance team via email at [email protected] along with a copy of your identification document for verification purposes.

Related Documents

This Privacy Policy forms part of the fagabet user protection framework. Please also read Terms and Conditions to understand the platform's terms of use, as well as Responsible Gaming Guide for information on responsible gaming tools. Privacy FAQs are also answered at FAQ page ours.

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